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August 15, 2008

Can Your Computer Ruin Your Life?

Marcel BrownIs it possible for your computer to ruin your life? Apparently so. I recently read an article describing a situation where in fact this did happen. A man's work laptop was discovered to have pornographic material. He claimed he had no idea the material was on the computer. He was fired and had criminal charges brought against him. It was later proven that the computer given to him by his employer was not properly protected and all the material was downloaded to his computer by spyware. Charges were dropped and he is now suing his employer. But the damage was done as his reputation has been ruined.

You should take a moment to read the article, titled "Malware Destroyed a Man's Life".

I've noticed that malware has become increasingly stubborn and efficient lately. Windows computers without the latest virus and spyware protection are very susceptible to being compromised. If you are not sure of the status of your protection, do yourself a favor and have your computer checked for spyware and viruses. Make sure that your malware protection is recent and up-to-date. Do not let you or your family be vulnerable to malicious software when it could be easily prevented. Or if you own a business, you are putting yourself at risk if you don't protect the computers your employees use.

Let the story about this poor man's plight serve as a wake up call. Computers and technology are a far too critical part of our lives and businesses to take them for granted anymore. If you aren't having preventative maintenance done to your or your company's computers, you are setting yourself up for major problems.

Contact Marcel if you have any questions about malware or computer maintenance.

July 16, 2008

Save Money! - Squeeze More Life Out of Your Computer

Marcel BrownAs many people are looking for ways to save money, they may be putting off the purchase of a new computer. Other people would like to get a new computer and pass along their current computer to their kids. Either way, many people would like to keep their current computers running a few years longer. The problem is their computer may be working quite slowly or experiencing other problems. Often people think they must purchase a new PC when their older computer reaches a certain age or starts experiencing problems. The reality is that many older computers, with a few minor upgrades and some minor maintenance, can be spruced up to work well again and last a few more years.

The first item that can greatly improve an older computer's performance is additional RAM. Without getting too "techy", the bare minimum I recommend for most computers (Mac or PC) is 512 MB of RAM. Less than this and I guarantee your computer is not running at maximum efficiency. Even 512 MB of RAM is on the borderline, so I really recommend at least 1 GB for average users, 2 GB if you are more of a "power user". If your computer runs Windows Vista, you may even want to consider 3 or 4 GB of RAM. With a few exceptions, RAM is really not very expensive anymore, so I highly recommend you consider this upgrade.

The next item to consider if you'd like your computer to last a few more years is a hard drive replacement. As it is one of the few moving parts in a computer, your hard drive is the part most likely to fail. Unfortunately, this is also the part that contains all your data and software, so it is potentially the most catastrophic and traumatizing problem to encounter! Unless you have a full system backup, recovering from a hard drive crash can be expensive and very time-consuming. In my experience, hard drives begin to fail after about 3 to 5 years of normal use. So the smart thing to do is replace the hard drive BEFORE it fails, preserving your data and software settings. Additionally, you will usually get a much bigger and often faster hard drive than your old one.

Finally, most people neglect the general maintenance and upkeep of their computers. Others "overprotect" their computers with cumbersome and intrusive utilities that really do nothing except hamper their computer's performance. Imagine if you did nothing to maintain your car. It would eventually begin to perform poorly, eventually completely giving out. Similarly, neglected computers don't perform their best and oftentimes may fail sooner than they would have if properly maintained. While it is possible for people to perform maintenance tasks themselves, the reason most people don't do them is they don't have the time or inclination to do so. For this reason, I recommend that people let a technology professional perform the routine maintenance on their computers. Most qualified technology service companies will have some sort of routine maintenance plan available.

Of course, I provide these services as well. I recommend starting with my Computer Tune-Up, which provides the general maintenance tasks your computer needs, along with providing you an assessment of what your computer needs to perform at its best.

If you have any questions regarding this article, please let me know.

June 15, 2008

Content Filtering Made Easy

Marcel BrownOne of the more common concerns I hear from both parents and employers is how they can keep questionable content off the computer of their kids and employees. The most common way to do this is by the use of a content filtering system. The problem with content filtering systems are that they are generally difficult to implement, difficult to manage, and often costly. However, within the last year, a new content filtering service has become available that is relatively simple to implement, nearly no work to manage, and is completely free!

The service is called OpenDNS. Once configured, the service can content filter an entire network or a single computer. It can filter out over 30 categories of content, such as adult, gambling, phishing, and weapon sites. Setting up OpenDNS utilizes the existing domain name system that is part of every computer so it does not require any software to be installed. Since the content lists are maintained by OpenDNS, you do not need to download updates or otherwise perform any maintenance yourself.

I've set up this service for several of my clients and use it in my own store. So far it has lived up to its promise. As simple as the service is to describe and setup, it really does appear to be as powerful as it claims. The reason that OpenDNS is free to use is because they generate revenue by displaying ads when a user types an incorrect address or hits a site that is blocked by the content filter. At first this sounds somewhat concerning, but I've observed this in practice and in my opinion, it is very unintrusive.

Now be aware that content filtering using OpenDNS is not infallible. A technically savvy user could easily figure out how to work around OpenDNS if a computer's settings are not locked down. There are ways to prevent savvy users from getting around OpenDNS, but be aware that those methods involve additional work or cost. These measures may certainly be worth the cost, and some computers may already be locked down, but I simply want to make people aware of the limitations.

If you are interested in content filtering one computer, a few computers, or a whole network of computers, please let me know. We can discuss OpenDNS and other content filtering systems to make sure you find a system that works best for your situation.

May 16, 2008

Laptop Lockdown

Marcel BrownAs laptops continue to become more and more prevalent, they have increasingly become a target for thieves looking to score a quick and pricey haul. It's not hard to find statistics showing how staggering widespread laptop theft is. Or how few stolen laptops are ever recovered. While the cost of the laptops themselves can be a painful enough loss, many people don't realize just how valuable their data can be until it has fallen into the wrong hands. In order to help laptop owners hold on to their precious investments, here are a few tips and tools to prevent your laptop from being stolen - or recover it if you do lose it.

The first rule is to simply use common sense. Don't leave your laptop lying around in public - ever. Personally, every time I take my laptop out, I imagine it as a $2000 bundle of money. I would never leave a bundle of money sitting out unsecured, so why would I do that with my laptop? I would hope that most people think like this as well, but it seems that the vast majority of laptop thefts are crimes of opportunity. Too many people simply leave their laptops sitting in the open out of their sight. If I'm in a public place, my laptop or laptop bag is never more than a few feet away. If I leave my laptop in my car, it always goes in the trunk, out of plain sight. I am perhaps overly paranoid about keeping my laptop close to me, but I guarantee that no one will ever swipe my laptop from me because I neglected it. If you too are diligent about keeping your laptop in your possession, then you will likely never have it stolen either.

The second rule is physical security. If you are in a situation where you must leave your laptop out of your sight in a unsecured or unfamiliar environment, then do what you must to lock your laptop to something secure. For example, when I've traveled and left my laptop in my hotel room, I take along and use a laptop cable lock. Similar in idea to bicycle chain locks, laptop cable locks connect to a physically reinforced security port found on almost all laptops. Once connected to the security port, the cable is designed to be looped around a permanent object such as a heavy table so that the laptop is secured in place. While most laptop cable locks can be cut with 14" bolt cutters, they will deter the casual "snatch and grab" theft and will stand up to small handheld wire cutters.

Finally, if all else fails and your laptop is stolen, all hope is not lost - if you have installed laptop recovery software, that is. Software like LoJack for Laptops actually keeps contact with a "recovery center", communicating what Internet address the laptop is connected to at any given time. When a laptop is lost the owner contacts the recovery center who then begins monitoring what address the laptop is reporting. Using this information they can track down what Internet provider is assigned the address. Working with the Internet provider and law enforcement, the lost laptop can be tracked down and recovered from the thief or whomever is in possession of the laptop at the time. LoJack for laptops is only $49.99 for one year of service, or $99.99 for 3 years.

A recent story in the news highlighted how technology can be used to recover stolen laptops. Using the built-in functions of an Apple MacBook along with the optional .Mac service, the theft victim was able to remotely control her laptop and take a picture of one of the thieves! This picture helped law enforcement capture the thieves and return the laptop to its rightful owner.

So by using some common sense and a few useful products, your laptop can stay on your lap. If you have any questions about securing your laptop, please let me know.

April 10, 2008

Is HDTV Making you Blu?

Marcel BrownAs the market prepares for the inevitable HDTV blitz this year and next, one very important consideration consumers should be aware of is the choice of a high definition disc player. Many people are not aware that their standard DVD player is not a high definition device. While the picture quality of a DVD player should be better on a HDTV than a standard definition (SD) TV, it is actually possible for the picture quality of a DVD player to look fairly poor on an HDTV. This is especially true when using older DVD players or HDTVs. While most newer HDTVs have technology that improves the picture quality of SD sources, many people will notice that their old DVD player doesn't look as good as a true HD source. So to get the most out of your new HDTV, you should consider an HD disc player.

As some may have been aware, until very recently a "format war" existed between two competing high definition disc formats. One format was named HD-DVD, the other named Blu-Ray. In January, the Blu-Ray format gained the exclusive support of all 6 major movie studios, effectively becoming the successor to DVD. By February all HD-DVD manufacturers cancelled further production and by now, retailers have cleared or are clearing their inventories of HD-DVD players and movies. Therefore, if you are looking for a high definition disc player, make sure you are shopping for Blu-Ray and not HD-DVD.

While Blu-Ray does not use the term "DVD", all Blu-Ray players do in fact have backward compatibility with current DVD discs. And most Blu-Ray players will "upconvert" the resolution of DVD discs to look better on HDTVs. So while your old DVD movies won't look as good as a true HD Blu-Ray movie, you will at least be able to watch your current DVD collection with a Blu-Ray player and your movies should look better than on your old TV.

Also, don't confuse the cancellation of HD-DVD with the current DVD format. The current DVD format is still alive and well and will continue to be produced for quite some time in the future. Really the only thing HD-DVD and DVD have in common are the letters DVD. So don't worry that you won't be able to rent or purchase movies for your current DVD player.

Now the first question most people will have is, "which Blu-Ray player should I get?" As Blu-Ray is still a very young standard, only one generation of players have been produced. As manufacturers are readying to release a second generation of players, currently the common advice is to wait for the second generation of players. However, my answer may surprise you. If you'd like to get a good quality Blu-Ray player, yet still have some assurance that the player will have some upgradability to newer features of the second generation players, consider the Sony Playstation 3.

Yes, the Playstation 3 is a video game machine, however all Playstation 3 units can play Blu-Ray movies. Since Sony was one of the original supporters of the Blu-Ray format, it is no coincidence they did this. Already, Sony has updated the software of the Playstation 3 a few times, and each time they did, they have improved some aspect of the Blu-Ray feature. The real kicker is that the Playstation 3 is about the same price as a normal Blu-Ray player. So for about $400, you can purchase a Playstation 3 and be able to play games as well as play Blu-Ray discs. Prices are not expected to drop soon on Blu-Ray players, especially now that the HD-DVD format is no longer competing. In fact, it appears prices have actually risen on Blu-Ray players since since the format war ended, yet the price on the Playstation 3 has not changed.

If you have any questions about HDTV, please feel free to contact me.

March 4, 2008

Don't Ignore Hidden Power Problems

Marcel BrownMost people are aware that electrical surges can damage their electronics, so most people have surge protectors for their computer equipment. The problem is that a lot of people think a surge protector is all the protection they need. But these people aren't aware that surges are simply one type of power problem, and in fact, are less common than other types of problems. While a toaster or simple electrical appliances won't really suffer any consequences from common power problems, computers are much more complicated pieces of equipment and need more complete power protection.

Think of it this way - electrical power is the fuel for your computer just like gas is the fuel for your car. If your car is receiving poor quality fuel, it will not operate well. Really bad fuel can cause a car major problems. The same is true with comptuers. Poor quality electrical power can cause all sorts of malfunctions with your computer. Severe power problems can damage your computer. The reality is that most electrical power is not of a very good quality for computers.

A simple surge protector is not enough. Surge protectors do not protect against under-voltages, over-voltages, electrical noise, and other electrical disturbances. In order to get full protection for your computer equipment, you need a good quality uninterruptible power supply, UPS for short, or commonly called battery backups (not to be confused with a "data backup"). See my previous article about power protection for more information.

Many people also aren't aware that electrical surges can also travel along phone, cable, or network lines. If you have Internet service though a modem or DSL, you should surge protect the phone line coming into your computer or DSL modem. If you have cable Internet service, you should surge protect the coaxial cable connected to your cable modem. Businesses can also protect the Ethernet lines that network their computers. Many UPS units include data line protectors, so this is a convenient way to make sure all aspects of your computer are protected from power events.

Finally, many people now have digital video recorders (DVRs) such as Tivo or devices like the Apple TV in their home theater systems. Products like these are basically computers, complete with hard drives susceptible to the same type of power problems as PC's. I recommend UPS units for home theaters as well, in order to protect these newer computerized devices. They can also protect the coaxial lines that supply home theater with cable or satellite service.

If you are unsure about the status of your power protection for your computer or home theater, please let me know and I'll be happy to help you ensure you are protected.

February 9, 2008

Don't Wait Until 2009 to Get an HDTV

Marcel BrownAs many of you may be aware, on February 17th, 2009, federal law mandates that television broadcasters end their analog broadcasts and use digital broadcasts only. There is a misperception that this means everyone will need to have an HDTV by that date. While it will certainly be more convenient if you have an HDTV by that date, if you have an older "standard" definition TV, it will continue to work if you get a digital-to-analog converter, or if you have cable or satellite TV.

Regardless, many people will still think they will need an HDTV by that date - or at least they'll use the excuse to get one! So 2008 will probably see unprecedented sales of HDTV's, especially toward the end of the year as people wait until the holidays to get one. While TV manufacturers will probably have enough supply to meet demand, there exists a possibility that there may be a run on HDTVs this holiday or post-holiday season (January/February 2009). While you may be able to find an HDTV, you may not be able to find the one you really want. For this reason, as well as a few more I will talk about, my suggestion is to not wait until the holidays to purchase an HDTV.

For example, another reason is that you will also probably want to purchase other devices to go with your HDTV. For example, in order to get the best quality out of your HDTV, all your source devices (cable/satellite receiver, DVD player, A/V receiver, etc.) will need to be HD sources. If you don't want to spend money on all these things at one time, you should purchase the HDTV first, then save the device purchases for the holidays.

As you will read in my Tech Toy of the Month article, the ability to rent movies over the Internet via the Apple TV will require the use of an HDTV. Technically, you could get an adapter for your older TV, but why spend the money on an adapter when you could just put the money towards a new HDTV? As the Apple TV will probably spur the sales of HDTVs as well, the possibility of not getting the HDTV you really want becomes more likely.

Finally, if you need help getting your new HDTV setup, it may become very difficult to find quality help during the holiday or post-holiday season, again because most people will probably put off their HDTV purchase until then. The early bird gets the worm in this case. Speaking of getting help with your HDTV, please feel free to contact me if you have any further questions on HDTV or home theater.

January 12, 2008

Don't Get Bit by Your New Computer!

Marcel BrownSome of the most popular purchases over a holiday season are computers and accessories. In the haste to set up their new toys, many users may be leaving themselves open to some hassle and security concerns. For example, a lot of new computer owners are not aware that their new computers come with time-limted "demo" or "trial" software. This usually isn't a very big problem except in two instances.

The first is Microsoft Office. Many people confuse Microsoft Office with Microsoft Windows. They believe that when they get a new computer with Windows, Microsoft Office is part of the package. They may not notice or ignore the fact that the Microsoft Office they are using is a 30-day trial. I've had more than one client call me in a panic because their demo expired at an inconvenient time. While this problem is most prevalent with new Windows computers, new Macintosh owners also receive a 30-day "Test Drive" of Microsoft Office. I've had a few Mac clients get bit by this problem as well.

The second, and more serious problem, is with anti-virus software. Because anti-virus software mostly runs in the background and many people (especially kids) have a bad habit of ignoring warning messages, there will be many users left without effective anti-virus protection soon after purchasing their new computers. Many anti-virus trials last only 30 days, some 90. The moral of this story is to be sure of the status of your anti-virus software. Pay attention to any warnings that your subscription is about to expire.

Many new wireless networks are set up without proper security. This leaves many users with their wireless network open, allowing anyone in range to connect to their network. Obviously, this could expose their private data and possibly make them a victim of identity theft. Many new wireless routers today are easier to setup than in the past, however, if you are not sure of the status of your wireless network, please give me a call.

Finally, many users do not purchase battery backup units for their new computers. New computers are just as susceptible to damage from power events as older computers - except that having a new computer fried just seems so much worse! So if you haven't purchased a battery backup unit, do yourself a favor and pick one up today before storm season starts.

Of course, if you have any concerns about the security or safety of your new computer, please contact me. My Security Blanket service specifically covers all the potential security concerns of new computers. And don't neglect your older computers either. I'd be happy to give them a Computer Tune-Up!

December 17, 2007

Urgent Warning for QuickBooks for Macintosh

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QuickBooks for Macintosh 2006 will delete all files on your Desktop

A serious bug in the auto-update feature of QuickBooks 2006 for Macintosh will delete all the files on your desktop. DO NOT LAUNCH QuickBooks 2006 until you have moved and/or backed up all the files and folders on your desktop. If you have any questions, please give Marcel Brown Technology Services a call at 618-580-6256.

To be clear, this bug does NOT affect any version of QuickBooks for Windows. This bug only seriously affects QuickBooks 2006 for Macintosh. The mechanism of this bug is not yet fully understood, but it appears to have begun manifesting itself late Saturday or early Sunday of this last weekend.

The bug also affects QuickBooks 2007 for Macintosh, but it does not delete all the files on your desktop. QuickBooks 2007 for Macintosh users will be prompted with "An update to your QuickBooks application is available. Do you want to download it?". If a user chooses to download this update, they will soon get a message from QuickBooks stating "You are not connected to the Internet." A file named "Desktop1." is created in the user's home folder, but otherwise no other problems occur. This message to download the update will continue to appear each time QuickBooks 2007 is opened. I recommend users to choose "Later" when this prompt appears until this bug is resolved.

Another message will be sent when more information is available. Please forward this message on to any Macintosh users you may know.

December 9, 2007

Wider is not Always Better (and Other Monitor Tips)

Marcel BrownAs more and more monitors are being sold in the widescreen format, I thought it would be a good time to discuss a few tips on buying monitors. A common misconception is that a widescreen monitor is bigger than a "standard" monitor of the same size. For example, many people think that a 19" widescreen will be bigger than a standard 19" monitor and therefore purchase the widescreen. Widescreen is newer so it must be bigger and better, right? Not always.

Widescreen really means that the screen is shaped in a different proportion. Standard monitors are also called 4:3 monitors, which means the screen is shaped in a 4 to 3 ratio of width to height. Widescreen monitors come primarily in one of two ratios, 16:9 and 16:10. Extrapolated down to compare with a 4:3 screen, 16:9 is equal to 4:2.25 and 16:10 is equal to 4:2.5. As can be seen by comparing the ratios, some height is sacrificed on a widescreen display as compared to a standard screen of the same size rating.

Put into real world terms, common 19" standard LCD monitors have resolutions of 1280 x 1024. Common 19" widescreen LCD monitors have resolutions of 1440 x 900. As this shows, compared to a standard monitor, a widescreen gains 160 pixels of horizontal resolution, but loses 124 pixels of vertical resolution. Users who are shopping monitors should look at one size higher than they may be used to because of this. A 20" LCD widescreen will give the same "feel" on a vertical scale as a 19" standard LCD. This is because common 20" widescreens are 1680 x 1050 resolution.

Speaking of the 20" widescreen, I would actually recommend that you step up to a 22" widescreen, but NOT a 24". Why, you may ask? Most common 20" and 22" widescreen monitors use the same resolution of 1680 x 1050. Given the same resolution, a larger screen will seem magnified as compared to the smaller screen. This is certainly good for those people who don't have perfect eyesight. However, most common 24" widescreens use a resolution of 1920 x 1200. Besides the additional cost of the 24" monitor, most people don't need that high of a resolution. The higher the resolution, the smaller everything looks on the screen. This can be compensated for in the operating system, but many people don't know this and simply set their monitors to lower resolutions. This can look bad on most monitors, as LCD displays are designed to operate at their highest resolutions. The moral of this story is to look at resolution as well as size when comparing monitors. Bigger isn't always better.

If you care at all about the quality of the picture displayed on your LCD monitor, make sure you get a monitor with a digital input (usually referred to as DVI). Even if your current computer does not support DVI, your monitor may outlast your current computer. Your next computer will almost certainly have DVI output. You could also purchase an inexpensive video upgrade for your current computer to add digital capability. Digital LCD monitors look much sharper than LCD monitors that only support analog inputs.

Make sure to compare the warranties of monitors. Most monitors only come with a 1 year warranty. Some brands come with 3 year warranties. A common brand that comes standard with a 3 year warranty is Acer.

Finally, when shopping for monitors, make sure you actually get to see the monitor in person. There is no substitute for actually seeing a monitor with your own eyes. And ask the salesperson to make sure the computer is set to the monitor's optimum resolution.

If you've read this far, your head may be spinning, and I don't blame you! With all the advancements in monitor technology over the last few years, things have become more complicated. But don't fear, if you have any questions, please let me know and I'll be sure to help you get a good monitor for your money.

November 15, 2007

Don't be left hanging by Office 2007 files

Marcel BrownAlong with the release of Windows Vista in January of this year, Microsoft also released Office 2007. Microsoft Office is the name of their software suite that includes Word, Excel, and Powerpoint. One of the "features" of Office 2007 is the introduction of new file formats. This really means very little to most people. However, it does pose a very inconvenient problem for many of us. The new file formats can not be opened by the earlier versions of Microsoft Office. Those of you who use Office 2003 or earlier versions (or those who use Office on the Mac) won't be able to open the files generated by users who have Office 2007. As more and more users start using Office 2007, this will become more and more of a problem.

Of course, you could upgrade to Office 2007, but this is an expensive option. Additionally, many people are not happy with the many interface changes to Office 2007.

Fortunately, Microsoft has released a "compatibility pack" to help out users of Office 2003 and Office XP. Basically, once installed, the compatibility pack allows these versions of Microsoft Office to open, edit, and save the 2007 files. For more information and to download the Microsoft Office Compatibility Pack, go to this web page

Additionally, Microsoft has also released a converter for Mac users. The converter allows Mac users to convert the 2007 files into a format the Mac versions of Office can open. However, it does not allow users to save files into the 2007 format. The converter can be downloaded from this web page.

That Microsoft has released these items to help out users of older software is really unprecedented. In the past, they've usually not enabled any sort of "forward" compatibility for older versions of Office. So take advantage of Microsoft's good will and make sure you can open files from the 2007 version of Office.

If you have any other questions regarding document sharing, especially when it comes to cross-platform sharing, Marcel should be your first call!

October 18, 2007

PDF Made Simple

Marcel BrownWhen we send documents to others, ideally we would like the other user to be able to see and print the document exactly as we see it on our computer. However, unless the user we are sending the document to has exactly the same version of software and all the same fonts we have, we can't be sure they will see our document correctly. Fortunately, there is an easy way to accomplish sending documents that will print and display exactly as intended on any computer.

The technology behind our solution is called PDF, which stands for Portable Document Format. PDF files are often referred to as "acrobat files". This is in reference to the software which first popularized the use of PDF files, Adobe Acrobat. Acrobat Reader is now simply called "Adobe Reader", and so many people are now calling PDF files "adobe files". This can be confusing because Adobe makes a lot of other software like Photoshop and Illustrator. So it would be best to refer to PDF files as "PDF files", but just be aware that some people use the terms "acrobat" and "adobe".

Most computers have the ability to read PDF files. Mac OS X comes with a program called "Preview" that opens PDF files. Adobe Reader is also available for free for Mac OS X. Most Windows PCs come with the free Adobe Reader pre-installed, and if not, it is often installed as part of other software or directly by the users themselves. Another good PDF reader for Windows that is very small and runs quickly is Foxit Reader. Foxit Reader is good for older computers since it runs quickly and needs less memory. There are even readers available for UNIX operating systems. So it is safe to assume that most people can read PDF files or they can easily get the necessary software. Since almost everyone can open PDF files, the real question is how do we create PDF files?

If you have a Mac, the operating system has built-in support for creating PDF files from any software. Simply choose to print a document, and instead of hitting the "print" button, look for an option to create a PDF. In Mac OS 10.4, there is a PDF button in the print dialog box to make this very simple. Basically, you save a PDF file instead of printing to the printer. You can then attach the PDF file to an e-mail, copy the file to a flash drive, or do whatever you want with it.

If you have Windows, there are many programs available to create PDF files. Many are free or very inexpensive. The one I recommend is PDFCreator. It is a free and open-source software that basically makes creating PDF files nearly as simple as it is on the Mac. Once the software is downloaded and installed, it creates a virtual printer that you can use to create PDF files. Instead of printing to your printer, choose the PDFCreator printer and a PDF file will be saved. Again, you can then attach, copy, or do whatever you want with the PDF file.

If you have any other questions regarding document sharing, especially when it comes to cross-platform sharing, Marcel should be your first call!

September 16, 2007

$100 Credit for Early iPhone Owners

iPhoneApple is offering a $100 credit to iPhone owners who purchased their iPhone before August 22nd. For more information, visit http://www.apple.com/iphone/storecredit/

Digital Photo 101

Marcel BrownOne of the more common topics I get questions about is digital photography. Beginning with the purchase of a camera, I often get asked how many megapixels should their camera have. I also see many people confused about card readers. Finally, the biggest problems usually revolve around the organization and editing of their photos. In an attempt to help everyone avoid trouble, here are my tips to simplify digital photography.

1. When purchasing a digital camera, more megapixels is not always better. 4 megapixels will produce nice 4x6 and 5x7 prints. 5 megapixels will produce good quality 8x10 prints. Unless you plan on making larger prints, more megapixels simply waste space on your memory cards. This means your memory cards will hold fewer photos, requiring you to purchase larger memory cards. In addition, more megapixels usually means a more expensive camera.

2. Purchase and use a card reader. It is generally much easier to transfer photos from your digital camera by taking out the memory card and putting it in a card reader. This avoids the hassle of making sure your camera is charged and in the right mode. There are many inexpensive card readers available that can read a wide variety of memory cards. Just make sure the card reader you choose works with the memory card your camera uses.

3. Don't even think of installing the software that comes with your digital camera. Most of the software that comes with digital cameras are bloated, inefficient, and unnecessary. If you have a Mac, it already comes with iPhoto. It will easily import your photos from your card reader with no additional software. If you have Windows, download the free program Picasa (http://picasa.google.com/). Picasa is small, efficient, and easy to use. And again, by using a card reader, Picasa will import your photos regardless of what kind of camera you have. Both iPhoto and Picasa make organizing and editing your photos very easy. They also make the process of e-mailing your photos simple since they can automatically reduce your photos and send them to your e-mail software.

If you follow my three tips, working with digital photos will become a whole lot easier for you.

Contact Marcel if you have questions about digital photography or other digital media technologies.

August 15, 2007

Possible E-mail Problem Looms for DSL Users

If you know someone who uses AT&T/Yahoo DSL service (formerly SBC/Yahoo or Ameritech DSL), you may want to make them aware of a potential problem looming on the horizon. AT&T is making changes to their e-mail servers to make them more secure. However, these changes require that users modify the configuration of their e-mail software to continue to use e-mail properly. A partial list of software that is affected includes Microsoft Outlook, Microsoft Outlook Express, Eudora, Apple Mail, and Thunderbird. Users who only use AT&T/Yahoo's webmail feature are not affected.

More information on these changes can be found here http://helpme.att.net/article.php?item=10918. However, be aware that the instructions on this page are not entirely accurate! I have found that a setting called SMTP authentication must also be enabled. The exact way to set this differs between e-mail programs, but it usually is referred to as SMTP AUTH, authentication, or authorization.

It appears that for some users the changes have already started causing problems. AT&T has been sending their customers e-mails warning of the required changes. However, many users ignore the e-mail, or do not feel comfortable making the required changes. So if you know anyone with AT&T (or SBC or Ameritech) DSL service, usually identifiable if their e-mail address ends in att.net, sbcglobal.net, or ameritech.net, please point them to this article.

Usually, a call to AT&T support will help resolve this issue. But oftentimes a call to AT&T support will result in long wait times or talking with a difficult to understand support technician. If you or someone you know would like help getting this issue resolved, let them know that I will identify and fix this problem as part of my Computer Tune-Up service.

July 19, 2007

Read Your Voicemail

I've been doing a lot of research lately on phones and related accessories and services, in no small part due to the recent release of the Apple iPhone. One of the more interesting services I've come across is from a company called SimulScribe. Simply put, SimulScribe offers a voicemail service that uses voice recognition technology to convert all voice messages into text and immediately send them to your cell phone or e-mail. This allows you read your voice messages right away, without needing to actively listen to them. This is a simple but powerful idea. Being able to read your messages should save a lot of time, especially if you've got a lot of messages in your voicemail box. You can quickly see which messages are important or urgent and be able to take action, rather than spending the time required to listen to entire messages.

SimulScribe's basic plan costs $9.95 per month for up to 40 messages, then 25 cents for each message after 40. This seems like a reasonable cost, unless you receive a lot more than 40 voicemail messages per month. Calls where no messages are left do not get counted toward your bill. SimulScribe claims that their service will work with any wireless carrier and most landline or corporate voicemail systems.

While the point of the service is to send your voice messages as text, you always have the option to actually listen to any voicemail, which is useful in situations where significant background noise may prevent the voice recognition from working. Perhaps the most useful aspect of SimulScribe is that once the messages are in text, you don't need to write down the important information from the message. As long as you keep your text messages around, you can easily find names, address, or other important information. You can also go to SimulScribe's web site to search, sort, and archive converted messages as you do with e-mail. This is just not possible with regular voicemail.

The most impressive thing about SimulScribe, however, is the numerous awards and testimonials the service has received. Personally, I saw enough recognizable names and awards to convince me to give SimulScribe's service a try, at the very least for their free 1 week trial. I'll be starting their service soon, so If you're interested in finding out how the service worked for me, feel free to contact me and I'll let you know.

June 19, 2007

The BSA is out to get you!

The Business Software Alliance (http://www.bsa.org), an organization made up of large software developers, has started publicizing up to $200,000 rewards for employees who turn in their companies for using pirated software. While I'm all for the legal and proper use of software, this latest initiative from the BSA should be of concern to all companies, whether they use pirated software or not.

The problem is that one allegation, if the BSA chooses to pursue it, requires a company to prove they are not pirating, even if they have legally purchased all their software. This can result in a lot of work for a company, as they scramble to look up software receipts, license codes, and CD keys. Additionally, the BSA may request they do an on-side audit, wasting even more of a company's time and productivity. If a company can't prove they aren't pirating software, they face costly settlements, usually requiring the repurchasing of missing software licenses. This is the case even if the company simply couldn't find the proper documentation, or if employees were the ones who brought in improperly licensed software.

Usually, the BSA likes to go after large companies. But they have been known to go after smaller companies, so don't think you are safe if you have a small business. In order to protect themselves, companies must be diligent about keeping good records regarding their software purchases. They also must have policies and practices in place that disallow the installation of non-company purchased software by employees. However, these things have a cost as well, both in time and money. The larger the company, the more expensive software licensing compliance becomes.

One thing companies can do to eliminate the hassle and expense of software licensing compliance is to use open source software. Open source software is not owned by any particular company and is usually licensed freely. Since the software is free, there is no need to keep track of licenses or the risk of being audited by the "software police".

There are not always open source options for every software in every business. However, there is a very good open source option for Microsoft Office. OpenOffice (http://www.openoffice.org) is an open source "office suite", including a word processor, spreadsheet, and presentation software, analogous to Microsoft Word, Excel, and Powerpoint. Unlike many other competitors to Microsoft Office, OpenOffice reads and writes the Microsoft Office formats with nearly 100% compatibility. Without going into too many more details about OpenOffice, it is suffice to say that many companies can save a lot of money by using OpenOffice instead of Microsoft Office, not just in initial purchase price and the ongoing costs of upgrades, but also in the cost of staying in license compliance.

If you would like more help with software licensing, or are interested in saving money by using open source technologies, please contact Marcel.

May 21, 2007

Fix for Eject button on Network icon in Sidebar (Mac OS X)

I love my shiny new MacBook Pro. However, until just a few mintues ago, one thing was annoying me. If I would try to choose Network from the Go menu in the Finder, nothing would happen. Upon further investigation, I also noticed that the Network icon in the sidebar had an eject button attached to it. I knew this was not supposed to be the case (how can you "eject" the "network"?). I recalled that I had this problem a few years ago on my G4 desktop and that I had solved it after doing some Internet research. However, I could not remember how I solved it, so I went back to the Internet and tried to find the solution. After many searches over the course of a day, I could not find a solution - which is strange for me because I almost always find solutions to problems like this fairly quickly. However, I did find a few references to people having the same problem, so I knew I wasn't crazy. Still, I was without a solution. Not that it was a really big problem, but I don't like being annoyed - especially by a brand new Mac. Therefore, using my mystical technology powers, I divined a solution. OK, it was just a well-educated hunch, but still, maybe I do have mystical powers.

I downloaded, installed, and opened OnyX 1.8.0b1 (http://www.versiontracker.com/dyn/moreinfo/macosx/20070). After letting OnyX verify my Startup Volume, I clicked on the Maintenance icon in the toolbar, then the tab labeled "Reset", then checked the option for "Sidebar of Finder windows". I clicked the Execute button, heeded the warning message, and clicked the Continue button. OnyX did it's magic, restarted the Finder, and voila! problem solved.

I have posted this fix because I had such difficulty finding a solution myself, I thought I would help other users who might encounter this problem in the future (and just in case I forget again ...)

For any Mac questions, feel free to contact Marcel Brown of Marcel Brown Technology Services.

May 14, 2007

Backing Up Your Data Simplified

Backing up your data is probably the most important thing you should do to maintain your computer. However, it is also one of the most misunderstood topics, and therefore, many people neglect to properly back up their data. In an effort to help people back up their data, I will summarize a very simple but effective backup routine.

Basically, instead of messing with media like CDs or DVDs, external hard drives are much simpler. They are relatively inexpensive and can hold many times more data than a CD, DVD, or most other removable media. Purchase an external hard drive that is bundled with backup software. Most backup software that are bundled with external hard drives are very simple to set up. Set up your software to automatically back up on a schedule, and you should be all set. Check your backup software's logs every so often to ensure that the backups are running correctly.

For further data redundancy and peace of mind, buy 2 external hard drives. Periodically swap the drives and take one off site (for example, to a safety deposit box). This way, if your home or business suffers from a disaster such as fire or theft, you will have a backup in another location.

There are many brands of external hard drives. I feel more comfortable recommending well-known brands such as Seagate and Western Digital. However, any brand is better than having no backup at all.

If you already have an external hard drive, but no backup software, I recommend Retrospect Express HD (http://www.emcinsignia.com/products/homeandoffice/retroexpresshd). It only costs $50, is very simple to use, and you can download it immediately after ordering it on line. Even if your hard drive came with backup software, but it doesn't backup on a schedule or you just aren't satisfied with it, you can buy Retrospect Express HD.

The bottom line is that your data can be gone in the blink of an eye. Don't put off backing up any longer. If you would like help setting up your backup, please feel free to contact me.

April 9, 2007

Protect your children from Internet Predators

There are many things that can be done to keep your children from getting tangled up with the wrong types of people on the Internet, whether it's "Internet Predators" or simply people you find unacceptable. Most of these things have nothing to do with technology. Since I'm not in the business of giving parenting advice, I'll stick with talking about technology.

The first thing many people think of are "filters". This is generally software that runs on your computer that will block your kids from certain web sites, e-mails, chat rooms, or peer-to-peer networks. This can be done by checking Internet addresses against "blacklists" or by checking for keywords. While filters can be effective for protecting children from accidentally going to web sites that you do not approve of, they are not as effective from preventing a child determined to find a way to get around your rules. Even if your kid doesn't have a lot of technical knowledge, you can be sure they have a friend who does. Also, filters must be constantly updated to keep them effective, which usually requires a subscription fee to the company that makes the filter. Finally, they can block access to legitimate sites, which can be a problem for older children doing research.

I believe that the best way to protect your kids is to know what they are doing when they are using the computer. With the knowledge of what your kids are up to, you can make sure they aren't getting themselves in trouble or doing things that you do not approve. Of course, you can't sit next to your kid the whole time they are using the computer, so this simply isn't realistic, right? Well, with the right technology, you can know what your kids were doing on the computer, down to very specific details, and even see exactly what they were seeing.

The software I recommend for monitoring your kids is from a company called SpectorSoft. SpectorSoft has a few different products, to choose from, so to make it simple, if you have Windows, I recommend Spector Pro (http://www.spectorsoft.com/products/SpectorPro_Windows/index.html). If you have a Mac, I recommend Spector for Mac (http://www.spectorsoft.com/products/Spector_Macintosh/index.html). Unfortunately, the Mac version doesn't give you as many features as the Windows version, but it does give you enough information to effectively know what your kids were doing. Since SpectorSoft doesn't label the Mac version as "Pro", perhaps they will come out with a better version in the future. One good thing about Spector for the Mac is that it also runs on Mac OS 9, which is important because so many older Macs are still in use today.

For specific details of what Spector Pro does, do visit their web site listed above. It has a lot of in-depth and powerful features that you may be interested in, such as chat recording and MySpace monitoring, However, to keep things brief, I will only talk about the features I think are most important.

First, Spector Pro (as well as Spector for the Mac) has the ability to record screenshots of all activity. This can be done on a timed basis, as often as once a second, or based on user activity. Above all features, if you can see exactly what was on the screen when your kid was using the computer, you'll have no doubt what they were doing. You can easily view these screenshots with simple "VCR-like" controls.

The second important feature is the ability to send you an instant alert if Spector Pro identifies a keyword that you have defined. You can create a list of "on alert" words or phrases and anytime Spector Pro detects the keyword, whether in a URL, chat room, e-mail, or typed on the keyboard, it can send you an e-mail - even to your cell phone. If you have concerns that your child is communicating with the wrong types of people, having nearly instant notification of this could be a life saver.

Perhaps the most important feature is that Spector is extremely stealthy and resistant to tampering. If your kids do not know that Spector is running, they will not try to find a way around it. It is also nearly impossible to detect that Spector is running, so they will not accidentally find out. Even if you tell your kids that you have installed software to monitor them, they still will not be able to find a way to disable it. Finally, access to Spector is protected with a hot key combination and a password so that only authorized users can view the recorded data or configure the software. Even if somehow your kids found a way to disable the software, you would know they did because you would have no record of what they were doing. It would be virtually impossible for your kids to create false data to fool you.

As mentioned above, using Spector can be effective regardless of if your kids know they are being monitored or not. If they don't know they are being monitored, they are going to feel free to do everything they want, which will give you a very good idea of their computing habits, good or bad. If they do know they are being monitored, then they are much more likely to behave themselves, since they know you will be able to see exactly what they were doing. It's completely up to you to use Spector in the way which best fits your particular situation.

Certainly, with as many options as Spector has available, if you do not feel comfortable installing or setting up Spector, I will be happy to help you out.

March 6, 2007

Storm Season Approaches - Protect Your Technology

Many people feel that the only way to protect their electronic equipment from storms is to unplug them from the wall. While not having something plugged in is the only 100% sure way to protect it from a particular power event, it certainly isn't practical. Additionally, the reality is that many power events happen everyday that we are never aware of. And we aren't always home or awake to unplug everything during a storm. So how does one effectively protect their electronic equipment from power events? The answer is through a quality uninterruptible power supply, otherwise known as a UPS, or commonly referred to as a battery back-up.

In simple terms, a UPS is a surge protector with a battery as a back-up power source. If the UPS detects any sort of power disturbance - such as electrical noise, over/under-voltage conditions, or even a complete blackout - it instantly switches to the battery as the power source. In this way, the devices plugged in to the UPS will always receive clean power, no matter what the disturbance. Of course, the battery can only last so long, depending on its size and how many devices are plugged in, but generally the common consumer models can provide enough power to run equipment for 10 - 20 minutes. This is usually long enough for a short blackout and certainly long enough for those annoying blips in power all too common during the summer months.

The two brands I recommend, APC and CyberPower, both guarantee that their products will protect your equipment even from a lightning strike. These brands are commonly sold at most major retailers and at many local computer stores. If you need help sizing and choosing the best UPS for your needs, please let me know and I'd be happy to help.

Mac OS Classic and Daylight Savings Time

Are you still running Mac OS Classic and are dreading manually changing your Mac's clock for the new Daylight Savings Time? Don't despair, there is still hope! I've found a tool that will allow your Mac OS Classic machine to still properly adjust its clock for the new Daylight Savings Time.

Download the NTP client "Network Time" (http://hyperarchive.lcs.mit.edu/HyperArchive/Archive/comm/inet/network-time-201.hqx). Decrypt the archive and install the control panel into your Control Panels folder.

If you are using Mac OS 8.5 - 9.22, you need to go the Date & Time control panel and uncheck "Set Daylight Savings Time Automatically". You should also uncheck "Use a Network Time Server", as "Network Time" does the same thing.

Open the Network Time control panel and set the various options for your time server and when to set the time. I won't go into details, as they should be fairly self-explanatory, but I believe you MUST set a valid time server, or Network Time will not apply the proper DST changes. It must sync to a time server to activate the new DST info. You can use time.apple.com if you don't have another time server to use.

Network Time can not only set your Mac's clock using NTP time servers, but it can also automatically adjust your Mac's clock for Daylight Savings Time. What we'll accomplish here is to modify when Daylight Savings Time begins and ends for your particular time zone.

There is a drop down menu labeled "Time Zone". Click on the menu and choose "Add/Change Time Zones". A screen will appear listing various U.S. Time Zones. If your time zone is listed, highlight your respective time zone from the list, making sure you chose the one that ends in "/Daylight Time", and click the "Modify" button. You are now presented with options to change the starting and ending dates for Daylight Savings Time. Change the starting date to the 2nd Sunday in March, and the ending date to the 1st Sunday in November. The time should remain unchanged at 2:00 AM. Click OK in this window and the previous window. You should be back at the Network Time control panel.

Now one last step (and this is extremely easy to forget, so don't forget) - click the drop down menu for "Time Zone" and choose your respective time zone (the one you just modified and again, make sure you choose the one that ends in "/Daylight Time").

If you do not live in the U.S., then you will need to create a new time zone, or modify one of the U.S. time zones to meet your needs. The details are up to your particular area, but you should be able to use the above instructions as a guide.

Once you've made the above changes, press the "Set Time" button at the bottom of the window. You can verify that the time was synchronized by looking at the "The time was last set" info next the the button. If the time doesn't sync, verify you used a valid time server. Again, if you don't know any time servers, you can use time.apple.com.

Now that you've changed the DST starting and ending dates and chosen your time zone from the Time Zone menu, your Mac running Mac OS Classic should automatically adjust its clock properly for the year 2007 and beyond (at least until they change DST again).

Contact Marcel Brown for all things Macintosh

February 13, 2007

Extend the Life of Your Computer

Is your computer 3 years old or older, but you are still satisfied with its performance? If so, you should consider replacing the hard drive while it is still functioning correctly. The reasonable life span of a hard drive in today's age is about 3 to 5 years. While the rest of your computer may be able to function for years and years, the hard drive is one of the few moving parts in a computer, and therefore, more prone to failure. Unfortunately, it is also the part that holds all your data and software. Things like power supplies and fans can fail and usually be replaced without too much hassle. However, a hard drive crash can cost you hours of time and untold amounts in lost data. Therefore, a proactive replacement of your hard drive and data cloning (what I call a "Hard Drive Transplant"), can be a very cost effective way to extend the life of your computer and protect your data. A Hard Drive Transplant usually takes less than an hour and leaves your software and settings exactly as they were before. The only difference is that you have a larger hard drive and your computer has a new lease on life.

For more information about hard drive transplants, please visit my website.

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